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How it works

From Paper Maps to a Complete Digital System of Record

Most small water and wastewater utilities run on paper maps, tribal knowledge, and memory. Ziptility changes that. Your crew builds a living record of every pipe, valve, and hydrant while they do their regular work — no consultants, no year-long implementations, no data entry.

Ziptility logo for water and wastewater utility software
01
Get Started in 45 Minutes

You Bring What You Have. We Build Your Digital Map.

Paper maps, as-builts, engineering drawings, a hand-drawn sketch on a napkin — whatever you've got, that's where we start. In a single 45-minute setup call, our team takes what you already have and builds your digital infrastructure map. No months-long data migration. No expensive consultant. Just your real system, on a real map, ready for your crew to use on their phones.

Step 1: Schedule a free demo with the Ziptility utility management teamZiptility team member on a video call walking through utility software demoWater utility operator viewing Ziptility GIS map on tablet during setup
02
Your Crew Builds the Record in the Field

Mobile Asset Management for Water Utility Field Crews

Every time your operators visit a hydrant, exercise a valve, or check a lift station, they drop a pin, snap a photo, and log what they found — right from their phone. No clipboards. No paperwork back at the office. Just your crew doing their regular job, and the map getting smarter every day because of it.

Step 2: Ziptility team helps import your existing water utility maps and asset dataUtility field crew training on Ziptility mobile asset management and work order softwareUtility crew reviewing asset data imported into Ziptility during onboarding
03
Work Orders That Track Themselves

Utility Work Order Software That Builds Your Asset History Automatically

When a leak gets reported or a valve needs attention, the work order lives on the map — not in a filing cabinet. Your crew sees exactly where to go, logs what they did, and closes it out from the field. Every completed work order becomes part of your permanent asset history. Over time, you can see the full maintenance story of every pipe, hydrant, and pump in your system.

04
The Knowledge Stays — Even When People Don’t

Institutional Knowledge Preservation for Water and Wastewater Utilities

Half the water operators in America are eligible to retire in the next decade. When your most experienced person walks out the door, decades of knowledge about where the lines run, which valves stick, and how the system actually works usually goes with them. Ziptility makes sure it doesn’t. Every observation, every repair, every note your crew logs becomes part of a permanent record that the next generation inherits on day one.

Water utility operator learning Ziptility GIS mapping during hands-on onboarding session
Step 3: Your utility crew starts using Ziptility GIS mapping and work orders from the fieldZiptility team member conducting a personalized utility software demo for water operators
05
Reports and Compliance Come for Free

Water Utility Compliance Reporting, Board Reports & Funding Documentation

Every pin dropped and work order closed feeds the reports you already have to produce. Board meetings, state audit responses, USDA Rural Development applications, state revolving fund paperwork — the documentation builds itself while your crew works. You stop spending weekends assembling reports and start pulling the numbers in 30 seconds.

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