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Why We Created The Ziptility Utility Management App

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Why We Created The Ziptility Utility Management App

99% of water systems don't have effective tools to serve support their communities well. Empowering them with great software protects the right to safe and affordable water for over 160 million people.

Ziptility Infrastructure Management - What's been done here?
Blake Anderson

Blake Anderson

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November 22, 2021

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Key Takeaways

  • 99% of water systems don't have effective tools to manage their infrastructure. That's not a niche — that's over 160 million people served by utilities running on paper and memory.
  • Ziptility is built from the field first — from the underground up, not from the satellite down. The people who know the system best are the ones standing at the valve, not sitting at a desk.
  • Four core beliefs drive the product: experience can't be outsourced, data entry is a team sport, usability matters more than precision, and critical information must be accessible anytime, anywhere.

We're on a mission to help utilities function at their highest level because we think everyone, everywhere, deserves safe and affordable water.

Made for the 99. Built For The Field.

99% of water systems don't have effective tools to serve support their communities well. Empowering them with great software protects the right to safe and affordable water for over 160 million people.

The single profession that protects our desire for water security is the water operator. The significant and growing demands of their job leave them in a state of feeling overwhelmed, unaware of all the potential threats, and misunderstood by their board and the people they serve.

Our vision is to make them feel confident in their ability to operate their utility. Aware and attuned to all of the work being done across the utility, so they're finally recognized as a hero for the important work they do.

We're building for them. We are on a mission to reimagine the way water utilities operate and how they leverage technology to do their work.

Ziptility helps operators find problems, fix problems, and prevent problems.
We aren't experts. They are. We empower their expertise with simple tools.

Ziptility helps them capture data and turn it into direction. By capturing more comprehensive information about their infrastructure, we deliver intelligent workflows specific to water utilities. In order to deliver more intelligence, we need to capture more data.

That's why we've built from the field first.

From the underground up versus from the satellite down.

We sit on a tool-belt, and not behind a desk because those folks are the folks that know the system best.

Just like you, we're frustrated by legacy GIS tools and their way-too-hard approach to utility management. We're working overtime to build all the technology your utility needs to thrive and have developed a few core beliefs along the way:

1. Experience Can't Be Outsourced

When it comes to your infrastructure, you and your staff are the experts — not an expensive outside firm.

2. Data Entry Is A Team Sport

Your organization's collective knowledge is infinitely wiser than its smartest employee, so data entry should never be one person's job.

3. Usability Trumps Precision

Don't get bogged down with big words and fancy equipment. If everyone on your team can find the asset as needed, you're doing better than most.

4. Accessibility Trumps Everything

Unfortunately, main breaks don't always happen before 5pm. Critical information must be accessible by your team anytime, anywhere.

Ready to see what we've built? Start your free trial, see how it works, or check what it costs for your system.


Related reading:

Why the Smallest Utilities Have the Most to Lose →

What a 50-Connection Utility Taught Us About Running a Tight Ship →

From Paper Maps to Digital GIS: A Step-by-Step Guide →

The Retiring Operator Problem: How to Preserve What Your Team Knows →

Frequently Asked Questions

What is Ziptility?

Ziptility is utility management software built specifically for small water and wastewater systems. It combines infrastructure mapping, work orders, and asset management in one mobile-first platform that any crew member can use from their phone.

Who is Ziptility built for?

Small water and wastewater utilities — typically systems with a few hundred to 10,000 connections and small crews. It's designed for operators, office staff, and superintendents who need to manage infrastructure without a GIS department or IT team.

Why was Ziptility created?

Because 99% of water systems don't have effective tools to manage their infrastructure. Legacy GIS was built for engineers at large utilities. Ziptility was built for the field crews and small teams that actually keep the water running every day.

Blake Anderson

Blake Anderson

VP Strategic Operations

Blake Anderson spent 14 years operating water and wastewater systems before joining Ziptility. He knows what it's like to run a crew of three, manage a thousand valves, and explain infrastructure budgets to a city council.

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Ready to simplify your utility operations?

See how Ziptility helps small water and wastewater systems stay compliant, organized, and ahead of the curve.